Digital Refund Policy
Effective October 6, 2026.
Scope
This policy covers digital downloads and custom digital products sold by D CraftChack Creations through our linked sales platforms. Physical products or books purchased from another retailer follow the return arrangements shown by that retailer. Questions: dcraftchackcreations@gmail.com.
Digital downloads
Because downloaded files can be retained and copied, we generally do not offer returns or change-of-mind refunds once digital content has been accessed or downloaded. This is subject to the purchase platform’s rules and any rights required by applicable law. It does not remove remedies for content that is missing, defective, or materially different from its description.
Missing, incorrect, or damaged files
If a download link does not work, a file is corrupted, the wrong file is supplied, or the product materially differs from its listing, contact us with your order number and a clear description or screenshot. We will investigate and, as appropriate, provide access, a corrected file, a replacement, or a refund. Please do not send full payment-card information.
Compatibility and printing
Please review file formats, dimensions, software requirements, and licensing before purchase. Ordinary color differences between a screen and a printed item do not necessarily mean the file is defective. If our description was inaccurate or a supplied file does not meet its stated specifications, contact us for help.
Duplicate purchases and cancellations
Contact us if you believe you were charged twice or purchased the same item twice by mistake. We will review the transaction rather than assume a refund is unavailable. If digital content has not been accessed or custom work has not started, ask promptly about cancellation; eligibility depends on the order, platform rules, and applicable law.
Custom digital orders
The written quote or listing should state when work starts, what is included, revision allowances, and cancellation terms. Any proposed nonrefundable design fee must be disclosed and agreed before purchase and remains subject to applicable law. We will address our failure to supply the agreed product and will not use this policy to deny mandatory remedies.
How to request help
For Etsy purchases, use the order’s Help with Order option or Etsy Messages. For Payhip purchases, email dcraftchackcreations@gmail.com with the order number, purchase email address, product name, and problem. An approved refund is processed through the original payment route where supported. The platform, payment provider, and bank determine when it appears on your account.
Platform rules and consumer rights
Etsy and Payhip rules applicable to the purchase continue to apply. Nothing here limits mandatory consumer rights or a platform’s dispute process. Where local law requires specific consent before immediate digital delivery or provides withdrawal or refund rights, those requirements take priority. This policy alone does not obtain that consent.